4/6/2023 0 Comments Aircall integrations![]() ![]() Contact pages will only pop up when using the CTI in Salesforce. Whether or not you wish to have the contact page pop up when a call rings. Whether or not calls are logged outside of your business hours (when lines are closed). In the General settings section you will be able to choose: Inbound, outbound, and missed calls can be logged as in progress, completed, or not logged at all. In the Call workflow section, you will be able to:Ĭhoose what type of Task should get created for each type of call. If a call is received on an IVR that is not connected to the integration, then connects with a user on a redirection line, the call will not log in Salesforce, even if the redirection line is connected to the integration. ⚠️ Please note that any IVR numbers you expect calls to be received on should be included in your connected numbers. Any numbers that are not connected will not log calls in Salesforce. Pick which Aircall numbers are connected to the Salesforce integration. In the Connected numbers section, you will be able to: Select your Salesforce integration from the My integrations tab to configure : You can either click Create a test call log to test it out or Return to the dashboard to continue with configuring your settings.Ĭlick on the Integrations & API tab in the left sidebar menu ![]() Once you have completed these steps, your integration is active! □ For more information on how to complete this step later if you initially skip it, please visit this page. ⚠️ Please note that this step is required for your integration to function properly. In Salesforce, verify that the Visible checkboxes are checked for all Profiles, then click Save Once you are ready to continue, click Next Step again ![]() □ Learn more about Omni-Channel by visiting Using Aircall With The Salesforce Omni-Channel Feature and Installing Salesforce Omni-Channel for AircallĪfter installing, click Next Step to be directed to more instructions on setting up Omni-Channel This step is optional and can be done at a later time. Install the Omni-Channel Package by clicking Install Omni-Channel package. Once the installation is complete, return to the Aircall Dashboard and click on Configure CTI to be directed to more instructions on setting up your CTI □ Learn more about setting up the Aircall CTI here for Salesforce lightning and here for Salesforce Classic ⚠️ Please note that this step is important even if you do not wish to use Aircall's CTI, as it is the step where Aircall's Salesforce package is installed, which is necessary for the integration to function properly. Install the Aircall CTI within Salesforce for the Sandbox or Production environment by clicking Install CTI If you are not logged in already, you will be directed to log in to Salesforce and authorize Aircall to access your account You can change or add more numbers to the integration as well in your Aircall Dashboard after the integration has been installed.Ĭhoose your environment: Sandbox or Production, then click Connect to Salesforce ![]() ⚠️ Please note, you can skip this step if necessary, but no calls will be logged until a number is connected. Select a number that should be linked to your integration, then click Add Number Go to Integrations & API and select Salesforce v3 from the Discover integrations section Please also make sure that you are using the same email address for both accounts. You must be using the same e-mail for both Aircall and Salesforce (Otherwise calls will be assigned to the Admin of the account instead of the right user).įirst things first, you should check that you are a System Admin in Salesforce and Admin in Aircall. Have top-level Salesforce administrator privileges or full object-level and full-field-level security permissions. If you do wish to use Omni-Channel, you will need to be using an Enterprise or Unlimited plan. You must be using either the Salesforce Enterprise or Unlimited plan (not a Group or Essentials plan), or a Professional plan by contacting your Salesforce Account Executive to purchase API access if you do not wish to use the Omni-Channel feature. In order to take full advantage of our Aircall and Salesforce integration, please make sure that you meet all of our minimum requirements. The Salesforce integration is only available for Aircall clients on the Professional plan (formerly Enterprise plan) □ For more information on our recent updates to Salesforce, please visit this article. ![]()
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